tag:blogger.com,1999:blog-62111286452422160852024-03-04T22:56:03.185-08:00EL VESTIR DE LA SECRETARIAAnonymoushttp://www.blogger.com/profile/16257124101246275622noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-6211128645242216085.post-15506460885408121532012-07-11T14:20:00.004-07:002012-07-11T14:20:53.934-07:00<h3 class="post-title entry-title" itemprop="name" style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; background-color: white; color: #333333; font-family: Arial, Tahoma, Helvetica, FreeSans, sans-serif; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; margin: 0px; orphans: 2; position: relative; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">
<a href="http://secretariaaldia.blogspot.com/2011/03/recomendaciones-para-el-uso-del.html" style="color: #6699cc; text-decoration: none;"><em><span style="color: magenta;">RECOMENDACIONES PARA EL USO DEL TELÉFONO</span></em></a></h3>
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<div class="post-body entry-content" id="post-body-150829616657215138" itemprop="articleBody" style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; background-color: white; color: #333333; font-family: Arial, Tahoma, Helvetica, FreeSans, sans-serif; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 1.4; orphans: 2; position: relative; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; width: 578px; word-spacing: 0px;">
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhiBKkNgEwSNYxBzrHDqK6x56PFVMn6lLD8gh4jHh4b94HCfRfvnr2Fkurxv9F6XPxEfqHsBY_j22U_kijAaN8O6LeW37heq1_-Bl7CQvWCsxpttc3wTmib3Bjv1OH04_tLs_rihqCL62Q/s1600/Foto0464.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="300" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhiBKkNgEwSNYxBzrHDqK6x56PFVMn6lLD8gh4jHh4b94HCfRfvnr2Fkurxv9F6XPxEfqHsBY_j22U_kijAaN8O6LeW37heq1_-Bl7CQvWCsxpttc3wTmib3Bjv1OH04_tLs_rihqCL62Q/s400/Foto0464.jpg" width="400" /></a><span style="color: orange; font-family: Times, "Times New Roman", serif; font-size: large;"><em>1.- Debes tener en cuenta que la voz expresa fortaleza, temor, debilidad, seguridad, conocimiento. Además, debe ser atenta, agradable, clara y natural.</em></span></div>
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<span style="color: orange;"><br /><span style="font-family: Times, "Times New Roman", serif; font-size: large;"><em></em></span></span></div>
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<span style="color: orange; font-family: Times, "Times New Roman", serif; font-size: large;"><em>2-.- El tono de voz es importante para crear el clima de la comunicación y refleja receptividad o rechazo.</em></span></div>
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<span style="color: orange;"><br /><span style="font-family: Times, "Times New Roman", serif; font-size: large;"><em></em></span></span></div>
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<span style="color: orange; font-family: Times, "Times New Roman", serif; font-size: large;"><em>3.- Las palabras que usas deben ser directas, que no admitan otras interpretaciones.</em></span></div>
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<span style="color: orange;"><br /><span style="font-family: Times, "Times New Roman", serif; font-size: large;"><em></em></span></span></div>
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<span style="color: orange; font-family: Times, "Times New Roman", serif; font-size: large;"><em>4.- Debes hacer uso de la cortesía telefónica. Saludar, llamar al cliente por su nombre, escuchar con atención y dar las gracias.</em></span></div>
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<span style="color: orange;"><br /><span style="font-family: Times, "Times New Roman", serif; font-size: large;"><em></em></span></span></div>
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<span style="color: orange; font-family: Times, "Times New Roman", serif; font-size: large;"><em>5.- Evita respuestas cortantes. El oyente puede pensar que su llamada es una interrupción.</em></span></div>
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<span style="color: orange;"><br /><span style="font-family: Times, "Times New Roman", serif; font-size: large;"><em></em></span></span></div>
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<span style="color: orange; font-family: Times, "Times New Roman", serif; font-size: large;"><em>6.- Responde al teléfono con fórmulas como la del saludo: "Buenos días, Ramirez y Asociados, habla Sara".</em></span></div>
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<span style="color: orange;"><br /><span style="font-family: Times, "Times New Roman", serif; font-size: large;"><em></em></span></span></div>
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<span style="color: orange; font-family: Times, "Times New Roman", serif; font-size: large;"><em>7.- Evita expresiones como "no puedo", "no sé", "no tengo la información".</em></span></div>
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<span style="color: orange;"><br /><span style="font-family: Times, "Times New Roman", serif; font-size: large;"><em></em></span></span></div>
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<span style="color: orange; font-family: Times, "Times New Roman", serif; font-size: large;"><em>8.- El teléfono no debe timbrar más de tres veces.</em></span></div>
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<span style="color: orange;"><br /><span style="font-family: Times, "Times New Roman", serif; font-size: large;"><em></em></span></span></div>
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<span style="color: orange; font-family: Times, "Times New Roman", serif; font-size: large;"><em>9.- Cuando alguien espera en línea, debes regresar cada 30 segundos para hablar con él. De ésta forma la persona sentirá tú atención sin molestarse a que le sea dada la respuesta.</em></span></div>
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<span style="color: orange;"><br /><span style="font-family: Times, "Times New Roman", serif; font-size: large;"><em></em></span></span></div>
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<span style="color: orange; font-family: Times, "Times New Roman", serif; font-size: large;"><em>10.- Habla con claridad y naturalidad.</em></span></div>
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<span style="color: orange;"><br /><span style="font-family: Times, "Times New Roman", serif; font-size: large;"><em></em></span></span></div>
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<span style="color: orange; font-family: Times, "Times New Roman", serif; font-size: large;"><em>11.- No des la impresión de estar negando a la persona.</em></span></div>
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<span style="color: orange;"><br /><span style="font-family: Times, "Times New Roman", serif; font-size: large;"><em></em></span></span></div>
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<span style="color: orange; font-family: Times, "Times New Roman", serif; font-size: large;"><em>12.- Dar la mejor impresión posible a través del teléfono.</em></span></div>
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<span style="color: orange;"><br /><span style="font-family: Times, "Times New Roman", serif; font-size: large;"><em></em></span></span></div>
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<span style="color: orange; font-family: Times, "Times New Roman", serif; font-size: large;"><em>13.- Si vas a dar una información, debes estar segura de ella.</em></span></div>
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<span style="color: orange;"><br /><span style="font-family: Times, "Times New Roman", serif; font-size: large;"><em></em></span></span></div>
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<span style="color: orange; font-family: Times, "Times New Roman", serif; font-size: large;"><em>14.- Contestar con prontitud es un acto de cortesía.</em></span></div>
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<span style="color: orange;"><br /><span style="font-family: Times, "Times New Roman", serif; font-size: large;"><em></em></span></span></div>
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<span style="color: orange; font-family: Times, "Times New Roman", serif; font-size: large;"><em>15.- Por último recuerda, que no debes usar expresiones inadecuadas o imprecisas</em></span></div>
</div>Anonymoushttp://www.blogger.com/profile/16257124101246275622noreply@blogger.com0tag:blogger.com,1999:blog-6211128645242216085.post-54560889208782653432012-07-10T17:57:00.000-07:002012-07-10T17:57:09.814-07:00<h4 style="border-bottom: medium none; border-left: medium none; border-right: medium none; border-top: medium none;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhiBKkNgEwSNYxBzrHDqK6x56PFVMn6lLD8gh4jHh4b94HCfRfvnr2Fkurxv9F6XPxEfqHsBY_j22U_kijAaN8O6LeW37heq1_-Bl7CQvWCsxpttc3wTmib3Bjv1OH04_tLs_rihqCL62Q/s1600/Foto0464.jpg" imageanchor="1" style="clear: right; cssfloat: right; float: right; height: 213px; margin-bottom: 1em; margin-left: 1em; width: 321px;"><img $ca="true" border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhiBKkNgEwSNYxBzrHDqK6x56PFVMn6lLD8gh4jHh4b94HCfRfvnr2Fkurxv9F6XPxEfqHsBY_j22U_kijAaN8O6LeW37heq1_-Bl7CQvWCsxpttc3wTmib3Bjv1OH04_tLs_rihqCL62Q/s320/Foto0464.jpg" width="320" /></a><em><span style="color: cyan; font-size: large;">PROTOCOLO Y GLAMOUR<span lang=""><span lang=""> <div style="border-bottom: medium none; border-left: medium none; border-right: medium none; border-top: medium none;">
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</span></span></span></em><span style="font-family: Times, "Times New Roman", serif;"><span style="background-color: white; color: orange; font-size: large;"><em>Toda buena secretaria debe saber todo lo relacionado con el protocolo que es una herramienta para mantener las buenas relaciones interpersonales, el respeto por todo lo que están en nuestro entorno; con nuestra presentación personal, con la tolerancia, la honestidad, la cortesía y el amor.<br /><br />Protocolo y glamour es algo muy importante en una secretaria trata sobre el cumplimiento de las reglas preestablecidas, el comportamiento en la mesa, y todo lo relacionado con el buen comportamiento de nuestra vida. </em></span></span></h4>
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<em><span style="background-color: white;"><span style="color: orange;"><strong><span style="font-family: Times, "Times New Roman", serif;"><span style="font-size: large;">Debemos comportarnos con nuestros semejantes </span></span><span style="font-family: Times, "Times New Roman", serif;"><span style="font-size: large;">, como queremos que ellos se comporten con nosotros porque </span><span style="font-size: large;">es la elegancia que identifica a una persona, la forma de estar, de comportarse, el glamour mas que todo identifica a una mujer, que camina derecha, con su vestuario pulcro, que anda sin carreras, con la mirada al frente, bien perfumada, pero de esto no se escapan los hombres, por que no hay cosa mas maravillosa que mirar a un hombre pulcro, bien vestido, elegante, caballero y galante, ese es un hombre con glamour , sin que su condición viril se acabe.</span></span></strong></span></span></em></div>
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<em><span style="color: cyan; font-family: Times, "Times New Roman", serif; font-size: large;">La elegancia no solo se muestra por la forma de vestir y los modales sino tambien con una gran personalidad, con mucho respeto y educación hacia los demás.....!!!!!!!!</span></em><em></em></h4>Anonymoushttp://www.blogger.com/profile/16257124101246275622noreply@blogger.com0tag:blogger.com,1999:blog-6211128645242216085.post-73909791563014512372012-07-06T17:58:00.000-07:002012-07-06T17:58:09.476-07:00<strong><span style="color: lime; font-family: Georgia, "Times New Roman", serif; font-size: large;"><em>PERFIL DE LA SECRETARIA</em></span></strong><br />
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<span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-family: Georgia, "Times New Roman", serif;"><em>Personalidad equilibrada y proactiva. </em><span lang=""> </span></span></span><span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-family: Georgia, "Times New Roman", serif;"><em>Autoestima positiva. </em></span></span></h4>
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<span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-family: Georgia, "Times New Roman", serif;"><em>Capacidad de adaptación a los cambios. </em></span></span></h4>
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<span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-family: Georgia, "Times New Roman", serif;"><em>Habilidades comunicativas y escucha activa.</em></span></span></h4>
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<span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-family: Georgia, "Times New Roman", serif;"><em>Capacidad de crear, innovar e implementar. </em></span></span></h4>
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<span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-family: Georgia, "Times New Roman", serif;"><em>Criterio propio para actuar oportunamente y distinguir prioridades. </em></span></span></h4>
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<span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-family: Georgia, "Times New Roman", serif;"><em>Disposición para trabajar en equipo. </em></span></span></h4>
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<span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-family: Georgia, "Times New Roman", serif;"><em>Capacidad de observación, concentración y amplitud de memoria.</em></span></span></h4>
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<span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-family: Georgia, "Times New Roman", serif;"><em>Tacto y prudencia para manejar situaciones diversas.</em></span></span></h4>
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<span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-family: Georgia, "Times New Roman", serif;"><em>Espíritu de superación. </em></span></span></h4>
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<span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-family: Georgia, "Times New Roman", serif;"><em>Flexibilidad· </em></span></span></h4>
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<span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-family: Georgia, "Times New Roman", serif;"><em>Sentido de humor. </em></span></span></h4>
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<span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-family: Georgia, "Times New Roman", serif;"><em>Resistencia física y nerviosa.<span style="mso-tab-count: 1;"> </span></em></span></span></h4>
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<span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-family: Georgia, "Times New Roman", serif;"><em>Agudeza visual. </em></span></span></h4>
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<span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-family: Georgia, "Times New Roman", serif;"><em>Así mismo para poder alcanzar la máxima eficacia en su trabajo y desempeñar sus funciones de forma correcta, la secretaria ha de dominar a la perfección una serie de conocimientos técnicos apropiados para el cargo que desarrollará, tales como son: </em></span></span></h4>
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<span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-family: Georgia, "Times New Roman", serif;"><em>Técnicas de archivo. </em></span></span></h4>
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<span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-family: Georgia, "Times New Roman", serif;"><em>Técnicas de oficina· </em></span></span></h4>
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<span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-family: Georgia, "Times New Roman", serif;"><em>Digitación o mecanografía.</em></span></span></h4>
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<span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-family: Georgia, "Times New Roman", serif;"><em></em></span></span></h4>
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<span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-family: Georgia, "Times New Roman", serif;"><em>Uso apropiado del teléfono· </em></span></span></h4>
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<span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-family: Georgia, "Times New Roman", serif;"><em>Manejo y organización de la agenda· </em></span></span></h4>
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<span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-family: Georgia, "Times New Roman", serif;"><em>Redacción de correspondencia general, comercial y administrativa.</em></span></span></h4>
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<span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-family: Georgia, "Times New Roman", serif;"><em>Manejo adecuado de documentos.</em></span></span></h4>
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<span style="font-family: Georgia, "Times New Roman", serif;"><span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-family: Georgia, "Times New Roman", serif;"><em>Conocimiento y dominio del idioma del país</em></span></span><span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-family: Georgia, "Times New Roman", serif;"><em>.</em></span> </span></span></h4>
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<span style="font-family: Georgia, "Times New Roman", serif;"><span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"> </span></span></h4>
<span style="color: black; font-family: Georgia; font-size: large;"><div class="MsoNormal" style="background: white; line-height: 11.25pt; margin: 0cm 0cm 3.75pt; text-align: justify;">
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<div class="MsoNormal" style="background: white; line-height: 11.25pt; margin: 0cm 0cm 3.75pt; text-align: justify;">
<span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-size: small;"><span style="color: lime; font-family: Georgia, "Times New Roman", serif;"><strong><em>EL VESTIR DE LA SECRETARIA</em></strong></span></span></span></div>
<div class="MsoNormal" style="background: white; line-height: 11.25pt; margin: 0cm 0cm 3.75pt; text-align: justify;">
<span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-size: small;"><span style="font-family: Georgia, "Times New Roman", serif;"><strong><em>Todas las secretarias quieren sentirse seguras comodas por su buen modo de vetir elegantes, seguras de si mismas .</em></strong></span></span></span></div>
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<div class="MsoNormal" style="background: white; line-height: 11.25pt; margin: 0cm 0cm 3.75pt; text-align: justify;">
<span style="color: #555555; font-family: "Comic Sans MS"; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ES-CO;"><span style="font-size: small;"><span style="font-family: Georgia, "Times New Roman", serif;"><strong><em>La elegancia, el modo de vestir,el modo de caminar es lo que hace la elegancia de caminar de una secretaria ejecutiva y hace que su personalidad tenga mas espectativa</em></strong></span></span></span></div>
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</span><strong></strong>Anonymoushttp://www.blogger.com/profile/16257124101246275622noreply@blogger.com1